General Settings
Your agent's settings page is its command center, a place where you can make key adjustments to your bot's behavior and functionality. Let's take a look at each setting and what it accomplishes.
1. Refine the Agent's Instructions
The instructions shape your agent's behavior and responses. To ensure your bot only answers questions about the given document, specify this in the instructions.
"I want you to act as a support agent. Your name is "AI Assistant". You will provide me with answers from the given info. If the answer is not included, say exactly "Hmm, I am not sure." and stop after that. Refuse to answer any question not about the info. Never break character."
You can find more information about the instructions in the previous article, Agent Settings
2. Ensure Readability of Uploaded Data Sources
The quality of your agent's responses largely depends on the quality of the data sources you provide. Chatzuri uses readable text to generate responses, so ensure that the websites or PDFs you upload contain readable text. Note that Chatzuri can't process images, videos, or non-textual elements in documents.
Some websites are not scraper friendly, so if you see your agent is unable to answer questions on your website, this might be the case. You can work-around this by copy and pasting information as text into the data sources, or uploading it as a PDF instead.
Utilize the "Revise" Feature and Q&A Data Type
The "revise" feature is accessible from the dashboard in your conversation history. It is a tool for tweaking responses.
If you're not satisfied with how your agent answered a particular query, you can use this feature to alter the response to fix it for the future. Additionally, using the Q&A data type can help your agent generate better answers by referring to pre-set questions and answers. The responses you revise will appear in the Q&A tab under "Manage".
3. Leverage the Power of GPT-4o
If you want your agent to generate more nuanced and sophisticated responses, consider using the GPT-4o model. It is the most sophisticated GPT model available, producing more accurate and contextually aware responses. You can change what language model you use.
4. Create a Document Mapping Website URLs to Page Names
If you notice your bot produces fake URLs that lead to 404 errors, try to make a PDF document that maps all of the correct URLs with the page names. This can be very helpful if your agent operates on a website with multiple pages. Having a document that maps URLs to page names can help your agent better understand user queries related to different pages.
Additionally, you can add these links in Q&A format, and follow the suggestions previously mentioned.
5. Next steps
By implementing these strategies, you can significantly enhance your Chatzuri agent's ability to provide useful responses, leading to more successful interactions.
Check out our next article on Optimizing Chatzuri Agent Responses for more tips on optimizing user experience with Chatzuri.