General Settings
Your AI agent's settings page is its command center — the place where you make key adjustments to your agent's behavior and personality. Let's walk through each setting and what it does.
Instructions
Instructions define how your agent behaves and what personality it has. Think of it as a briefing you give to a new employee.
Set the tone
Example: "You are a friendly and professional AI assistant for Acme Corp. Always greet users by name if provided."
Handle unknown questions
Example: "If you don't know the answer, say: 'I'm sorry, I don't have that information. Please contact support@acme.com.'"
Focus on a topic
Example: "You only answer questions about our product catalogue and pricing. Politely decline unrelated requests."
Define boundaries
Example: "Never provide medical, legal, or financial advice. Refer users to qualified professionals."
AI Model
Choose which AI model powers your agent. The default is GPT-4o, which offers a great balance of speed and intelligence. Switch models any time from this setting.
GPT-4o
GPT-4o Mini
GPT-4 Turbo
Claude 3.5 Sonnet
Gemini 1.5 Pro
DeepSeek
If you use a GPT model and run out of credits on the Unlimited plan, you can supply your own OpenAI API key under Account Settings.
Temperature
Temperature controls the "creativity" of responses. Lower values (closer to 0) produce consistent, predictable answers. Higher values produce more varied, creative responses.
0 — 0.3
Best for FAQ bots and support agents. Precise and consistent.
0.4 — 0.7
Good balance. Reliable answers with a natural conversational feel.
0.8 — 1.0
More creative. Better for storytelling, brainstorming, or open-ended chat.
Embed & Channels
Under the Embed tab, you'll find the embed script to add your agent to any website. Under Channels, you can connect WhatsApp, Slack, Instagram, and Messenger.
Website Embed
Copy the <script> tag and paste it into your website's HTML before the </body> tag. Use our integrations guide for platform-specific steps.
WhatsApp / Messenger / Instagram
Connect via Meta's API. Chatzuri provides a webhook URL — paste it into your Meta app settings.
Slack
Create a Slack app, grant bot permissions, and paste your Bot Token in Chatzuri's Slack channel settings.
API Access
Use the REST API to send and receive messages programmatically. Generate an API key under Settings → API Keys.
Knowledge Base
Train your agent by adding data sources. The agent will use this information to answer user questions accurately.
Documents
Upload PDFs, Word files, or text files. Great for product manuals, FAQs, and policies.
Websites
Enter a URL and Chatzuri will crawl the content automatically. Enable auto-retrain to keep it up to date.
Q&A Pairs
Manually add question-and-answer pairs for precise control over specific responses.
Plain Text
Paste any text directly. Useful for short descriptions or ad-hoc knowledge additions.