1. What "Custom Domain" Means on Chatzuri
When we say you can add a custom domain, it means you can host your agent on a subdomain that belongs to your company or brand, instead of Chatzuri's default domain. For example, instead of your agent appearing on a URL like chatzuri.com/yourbot, it could be hosted on yourbot.yourdomain.com. This feature enhances your brand's professionalism and trustworthiness by keeping everything under your domain.
By adding a custom subdomain:
- •Your agent becomes an integrated part of your website
- •Visitors' traffic requests won't be redirected to an external Chatzuri URL
- •It improves the user experience with consistent branding across your website and agent interactions
2. Step-by-Step Guide to Adding a Custom Subdomain to Your Agent on Chatzuri
Log Into Your Chatzuri Account
Navigate to Your Agent Settings
Locate the Domain Customization Option
Enter Your Custom Subdomain
This is where you type in the subdomain (e.g., support.yourbusiness.com) that you own or have control over. Chatzuri currently supports subdomains only, so you'll need to ensure you're using a subdomain on your website.
Adding a custom subdomain gives your agent a professional look by branding it with your website's URL instead of Chatzuri's default domain.
Configure DNS Settings
You might need to configure additional DNS settings like CNAME records. This step will link the custom subdomain to your agent, ensuring it works correctly when users visit the URL.
Chatzuri will provide specific DNS instructions for setting this up, which usually includes pointing the subdomain to Chatzuri's servers.
Save and Test
Once you've successfully configured the domain settings and DNS records, save your changes. It may take some time for the changes to propagate across the web (usually within a few minutes to 24 hours). Test the custom subdomain by entering it into a browser to ensure your agent loads correctly.