Privacy Statement

Introduction

Chatzuri AI is a platform for building AI chatbots tailored to enhance customer support, sales, and user engagement.

We respect your privacy and are committed to protecting your personal data. This Privacy Notice outlines Chatzuri's policies regarding the collection, use, and protection of your personal information and describes your privacy rights. As privacy standards evolve, we will update this policy to reflect new practices and policies.

Contacting Us About Data Protection

Chatzuri AI is based in Nairobi, Kenya. If you have any questions about how we handle your personal data or wish to exercise your privacy rights, please contact our dedicated Privacy Team. We are here to assist you and ensure your data is protected.

Privacy Team Contact Information:

Chatzuri Ltd.
123 Innovation Park, Nairobi, Kenya
Email: [email protected]

How We Collect and Use Your Personal Information

Chatzuri collects limited personal information about its users and website visitors, including:

  • Name
  • Job title
  • Company name
  • Work email
  • Phone number

This data is used to deliver our services and improve user experience. We do not sell personal information and only share it with trusted third parties facilitating our services.

Compliance with Data Protection Laws

Chatzuri is committed to international data protection laws, including compliance with OpenAI’s guidelines. Additionally, we adhere to Kenya’s Data Protection Act, 2019 and are regulated by the Office of the Data Protection Commissioner.

Use of the Chatzuri Website

We may automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Operating system
  • Pages viewed

This information helps us optimize our website and enhance user experience. Chatzuri uses cookies and similar technologies for this purpose. See our Cookie Policy for more details.

Cookies and tracking technologies

Chatzuri uses cookies and similar technologies like single-pixel gifs and web beacons. Chatzuri uses both session-based and persistent cookies. Chatzuri sets and accesses cookies on the domains operated by Chatzuri and its corporate affiliates (collectively, the “Sites”). In addition, Chatzuri uses third party cookies, like Google Analytics..

Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure.

Sharing Information with Third Parties

Your personal information may be stored on third-party servers located globally. These providers are only authorized to use your data for secure storage and retrieval purposes. We may also share your data with trusted service providers for specific tasks, such as email notifications or product updates.

Data Protection Mechanisms

We use robust mechanisms to safeguard your data, including:

  • Encryption for data at rest and in transit
  • Access control with user permissions
  • Rate limiting to prevent abuse
  • Domain-specific chatbot embedding
  • Compliance with GDPR and Kenya's Data Protection Act, 2019
  • Infrastructure Security: Our database and application run on AWS infrastructure (us-east-1)
  • No AI Training: We do not use your data to train AI models. We use Retrieval-Augmented Generation (RAG) to generate responses without compromising your data.

Data Storage and Retention

Your data is stored on secure servers and retained for the duration of our business relationship. Upon request, your data can be deleted or transferred. For more details, contact [email protected].

Children’s Data

Chatzuri does not knowingly collect or process data from children under the age of 18.

Questions, Concerns, or Complaints

If you have any concerns about your personal data or wish to exercise your privacy rights, please reach out to:

Chatzuri Ltd.
123 Innovation Park, Nairobi, Kenya
Email: [email protected]