Terms & Conditions

Chatzuri provides a cloud-based artificial intelligence platform for building and deploying AI agents for customer support, sales, lead generation, and workflow automation ("the Service"). The Service may include templates, scripts, documentation, and other materials to assist you in using it ("Chatzuri Content"). You will not receive access to the underlying source code or software.

Subject to this Agreement, you may purchase a subscription to access and use the Service as described in the applicable order. All subscriptions are for the period specified in the order ("Subscription Period"). Access is permitted only for individuals authorised by you and solely for your own internal business purposes.

Chatzuri owns all rights, title, and interest in the Service, software, Chatzuri Content, documentation, and all related intellectual property. No implied licences are granted. Any rights not expressly granted to you are reserved by Chatzuri.

The Service includes customisable permission settings allowing you to grant access to other users. You are solely responsible for managing these permissions. You may grant access to your affiliates, provided you remain responsible for their compliance with this Agreement.

You are responsible for all activity on your account and those of your users, except where such activity results from unauthorised access caused by vulnerabilities in the Service. You will ensure your users are aware of and comply with this Agreement.

You agree not to, and not to permit others to:

• ✕Modify, copy, or create derivative works based on the Service.
• ✕Reverse-engineer, decompile, or attempt to extract the source code.
• ✕Sublicense, sell, resell, rent, or commercially exploit the Service.
• ✕Remove any proprietary notices from the Service.
• ✕Use the Service in violation of applicable laws or regulations.
• ✕Attempt unauthorised access to or disruption of the Service or its infrastructure.
• ✕Use the Service to build or support products that compete with Chatzuri.
• ✕Conduct vulnerability testing without prior written authorisation from Chatzuri.

Chatzuri may provide API access as part of the Service. We reserve the right to set and enforce usage limits. We may suspend or terminate API access at any time where usage violates this Agreement or places undue burden on our infrastructure.

Fees are charged as described in the applicable order, in the currency stated (or USD if unspecified). Payment obligations are non-cancellable and, except as expressly stated herein, fees are non-refundable. Chatzuri reserves the right to update pricing with 30 days' notice. You may choose not to renew if you disagree with revised fees.

Chatzuri, directly or through a third-party payment processor ("Payment Processor" — currently Stripe), will bill you using the payment details you provide. Recurring charges will be applied automatically unless you terminate the Agreement or update your payment method. You are responsible for keeping payment information current and accurate.

Fees do not include applicable taxes, levies, or duties. You are responsible for all taxes associated with your purchase. If Chatzuri is obligated to collect taxes, it will invoice you accordingly unless you provide a valid tax exemption certificate.

If you fail to pay fees when due, Chatzuri may suspend your access to the Service until overdue amounts are settled. Billing disputes must be raised within 60 days of the first billing statement showing the alleged error. Chatzuri will review disputed amounts and respond in writing.

This Agreement commences on the Subscription Start Date and continues for the Subscription Period, including any renewals. To cancel, contact us at billing@chatzuri.com or via your account settings.

Either party may terminate this Agreement with written notice if the other party materially breaches this Agreement and fails to cure such breach within 30 days of receiving notice. Chatzuri may terminate access to any free tier at any time with notice.

Upon termination, all licences granted cease immediately and you will lose access to the Service. Chatzuri will delete your user data within 30 days of termination upon request, unless required to retain it by law. No termination relieves you of the obligation to pay fees accrued prior to the effective termination date.

Sections covering Ownership, Third-Party Services, Financial Terms, Termination, Warranty Disclaimer, Limitation of Liability, Confidentiality, Data, and General Terms will survive termination or expiry of this Agreement.

You represent and warrant that all content you upload or configure through the Service complies with all applicable laws, rules, and regulations.

Except as expressly stated herein, the Service is provided on an "as-is" and "as-available" basis. Chatzuri expressly disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Chatzuri does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

"Confidential Information" means non-public information disclosed by either party that is reasonably considered confidential given the nature of the information and the circumstances of disclosure. Chatzuri's Confidential Information includes non-public details about the Service's features and performance. Your Confidential Information includes your user data and submissions.

Each party will: (a) protect the other's Confidential Information with at least the same degree of care it applies to its own similar information, but no less than reasonable care; (b) restrict access to personnel who need it to fulfil obligations under this Agreement; and (c) not disclose Confidential Information to third parties without prior written consent.

If required by law or court order, the receiving party may disclose Confidential Information provided it gives the disclosing party reasonable advance notice (where legally permissible) and reasonable assistance in contesting the disclosure.

You may provide feedback on the Service. You grant Chatzuri a royalty-free, worldwide, perpetual, irrevocable licence to use such feedback in any manner, without restriction, except that Chatzuri will not identify you as the source of the feedback.

You authorise Chatzuri to store and process the information you and your users provide (names, emails, IP addresses, etc.) as necessary to deliver the Service. You are responsible for ensuring you have the rights to provide this information to Chatzuri.

You grant Chatzuri a non-exclusive, royalty-free licence to process your submissions solely to provide the Service. You retain all ownership of your submissions.

Chatzuri collects aggregated and anonymised data about Service performance. Provided it does not identify you, Chatzuri may use this data freely to improve and operate the Service.

Chatzuri processes all personal data in accordance with its Privacy Policy and Data Processing Agreement.

With your prior written consent, Chatzuri may identify you as a customer and use your name and logo in marketing materials and on the Chatzuri website.

Chatzuri is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, government actions, utility failures, or cyberattacks.

Chatzuri may modify this Agreement with at least 30 days' written notice. Continued use after the effective date constitutes acceptance. Material changes will be posted prominently on the Chatzuri website.

This Agreement does not create a partnership, joint venture, agency, or employment relationship between Chatzuri and you. Both parties are independent contractors.

This Agreement is strictly between Chatzuri and you. No third party has any rights to enforce its terms.

Notices will be sent by email. Notices to Chatzuri must be directed to hello@chatzuri.com. Notices are considered delivered the next business day after emailing.

This Agreement is governed by the laws of Kenya and, where applicable, the State of Delaware, USA, excluding conflict of laws principles. Disputes will be resolved in the courts of Nairobi, Kenya, or New Castle County, Delaware.

This Agreement, together with any referenced documents and orders, constitutes the entire agreement between Chatzuri and you, superseding all prior discussions and agreements.