Chapter 2
Your Agent
Configure your agent's brain, voice, and look — then test it before you ship.
In this chapter
- Create an agentThe full agent creation flow, plus a quick map of every setting.4 min
- AI configurationPick a model, set temperature, write the system prompt, choose a language.6 min
- Personality and presentationDisplay name, profile picture, icon, voice — make your agent feel like yours.4 min
- Customise the chat widgetTheme, colours, alignment, initial messages, suggested replies, footer, lead form.6 min
- Test in the PlaygroundCatch issues before customers do — a hands-on guide to the Playground.3 min
- Voice, video, images, and filesTurn on multimodal capabilities so customers can speak, send pictures, or share documents.4 min
- How memory worksShort-term, long-term, and persistent memory — what your agent remembers and for how long.5 min
- Multi-agent orchestrationPair a supervisor agent with specialist children — route conversations or consult them inline.5 min
- Performance and cost controlsSet a fallback model and cap daily or monthly token usage per agent.4 min
- Security and access controlRestrict embedding to specific domains and rate-limit chat traffic per visitor.4 min
- Compliance and guardrailsPII redaction, data retention, bias and ethical-risk guardrails, and audit logging.6 min
- Improve response qualityPractical tactics to reduce hallucinations and tighten answers.6 min