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Introduction
  1. 1Getting Started
  2. 2Your Agent
  3. 3Knowledge & Sources
  4. 4Agent actions & Tools
  5. 5Agent Tasks
  6. 6WorkflowsBeta
    • What are Workflows?
    • Build your first workflow
    • Triggers, conditions, and branches
    • Use a workflow template
  7. 7Channels
  8. 8Customers & Conversations
  9. 9Run Your Team
  10. 10Developer Tools
Developer reference →Showcase →
Guides6. Workflows
Chapter 6

Workflows

Connect agents, actions, triggers, and conditions into automations that run themselves.

Workflows are in beta. This area is under active testing and is not recommended for production traffic yet. Pin business-critical automations to Agent actions & Tools or Agent Tasks for now, and use Workflows for experiments and internal tooling.

In this chapter

  1. 1What are Workflows?When to reach for a workflow instead of a single agent or task.4 min
  2. 2Build your first workflowA guided walk-through of the visual workflow builder.7 min
  3. 3Triggers, conditions, and branchesWebhook triggers, schedules, message events — the patterns that matter.5 min
  4. 4Use a workflow templateStart from a proven template instead of a blank canvas.3 min
Start readingSkip to chapter 7: Channels
Chatzuri

AI-powered agents are transforming customer interactions by providing instant, intelligent responses around the clock. They help businesses reduce operational costs, improve response times, and scale support without compromising quality. These agents understand natural language, learn from conversations, and integrate with existing systems to offer personalized experiences that enhance customer satisfaction and loyalty.

Chatzuri

AI-powered agents are transforming customer interactions by providing instant, intelligent responses around the clock. They help businesses reduce operational costs, improve response times, and scale support without compromising quality. These agents understand natural language, learn from conversations, and integrate with existing systems to offer personalized experiences that enhance customer satisfaction and loyalty.

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