Email notifications keep your team in the loop without anyone having to log in to Chatzuri. Configure them per agent under Settings → Notifications.
Notification types
- New lead — every time the agent captures a lead
- New conversation — every time a new customer starts a conversation
- Escalation — when the agent escalates to a human
- Negative feedback — when a customer thumbs down a reply
- Custom triggers — driven by tags or custom actions
Recipients
Each notification type has its own recipient list. Use:
- A shared inbox (
support@yourcompany.com) - Multiple individual addresses (comma-separated)
- A distribution list
Tip
Don't enable every notification at once. New conversation notifications get noisy on a busy site. Start with leads and escalations only — add more if your team needs them.
Slack instead of email
Prefer Slack? Build a custom action that posts to a Slack channel and have your agent fire it on the events you care about. See Trigger webhooks from actions.
Quiet hours
Many teams turn off notifications outside business hours. Configure the schedule under the same Notifications tab. Critical-only types (escalations) can be exempted so urgent things still page someone.