Add text snippets

Text sources are the simplest kind. Paste any text into the box and it becomes part of your agent's knowledge.

How to add text

1. Open Sources → Text
2. Click Add text source
3. Give it a title (this helps you find and edit it later)
4. Paste in the content
5. Click Save

What to use it for

• Brand voice notes — "We talk like a friendly, competent senior engineer. We never use exclamation points."
• Short policies — refund policy, cancellation policy, privacy basics
• Operating hours and contact info — even though you can put this in a Q&A pair, free text works too
• "About us" — your story, mission, team in a few paragraphs
• Unwritten knowledge — things that live in someone's head and have never made it onto a webpage

Editing text sources

Click any text source in the list to open it for editing. Save and the agent re-indexes immediately — usually within seconds.

Length

Anything from a sentence to a long article works. For very long content (10+ pages), prefer a file or a URL — the structure helps the agent retrieve the right passages.