Support tickets are how human follow-up happens in Chatzuri. When something needs people, the agent files a ticket — and you can also file one yourself any time you want help from the Chatzuri team.
Filing a ticket
Two ways:
- From the dashboard — open your profile menu (top right), click Support, then + New ticket.
- From the footer — click Contact us in the public site footer to open the contact form.
Each ticket needs:
- A short title
- A description
- A category (Bug, Question, Feature request, Billing, Other)
- Priority (Low, Medium, High, Critical)
Ticket statuses
- Open — submitted, not yet picked up
- In progress — being worked on
- Awaiting response — we're waiting on information from you
- Resolved — fixed or answered
- Closed — finalised
Where to find your tickets
At /dashboard/support — or your profile menu → Support. Click any ticket to see the full thread.
Ticket notifications
You'll receive emails on every status change. Reply to the email and your reply lands directly on the ticket — no need to log back in.
Tip
For technical issues, attach screenshots or screen recordings. It saves a round-trip of clarifying questions.
API access
Tickets can also be filed and read via the API. See the Support tickets API docs.