Slack is the perfect channel for internal agents — employee help-desks, IT support, knowledge-base lookups. OAuth lets you connect a workspace in two clicks.
1
Open Connect → Slack
On any agent, click Connect, then Slack. Click Connect Slack workspace.
2
Authorise the app
You're redirected to Slack to authorise the install. Pick the workspace you want and approve. You're sent back to Chatzuri.
3
Invite the bot
In Slack, invite the bot to any channel you want it to answer in:
/invite @your_agent4
Test
Mention the bot:
@your_agent how do I file an expense report?It replies in-channel. Direct messages also work — the bot replies in DM.
How the bot decides when to answer
- In channels: only when explicitly @mentioned
- In DMs: every message
- In threads: reply in the same thread
Tip
For an internal help-desk, train the agent on your handbook, runbooks, and policies via Sources. You'll replace half the "where do I find?" questions on day one.
Disconnecting
From the same Slack section in Connect, click Disconnect. The bot leaves your workspace immediately and stops receiving messages.