Telegram has a generous bot platform — no verification required, rich media support, and a global audience. Setting up a Telegram agent takes about five minutes.
1
Talk to BotFather
Open Telegram and search for @BotFather. Start a chat. Send /newbot.
BotFather asks for:
- A display name (e.g. "Acme Support")
- A username ending in
bot(e.g.acme_support_bot)
BotFather then gives you a token. Copy it.
2
Add the token to Chatzuri
On the agent's Connect tab, click Telegram. Paste the token. Click Save.
Chatzuri registers the webhook with Telegram automatically.
3
Open the bot and say hi
Search for your bot's username in Telegram. Click Start. Send a message. Your agent replies.
Optional polish
Send these to BotFather to upgrade the bot:
/setdescription— what the bot does (shows up in the chat info screen)/setabouttext— short tagline on the profile/setuserpic— profile picture/setcommands— list of slash commands customers can use (e.g./help,/pricing)