Channels are how customers reach your agent. Chatzuri supports every major messaging surface plus a REST API. This page lays them out side by side so you can pick the right one for your use case.
The full list
| Channel | Setup time | Best for |
|---|---|---|
| Website widget | 2 min | Self-serve, marketing sites, support |
| WhatsApp Business | 1–3 days | Verified business messaging at scale |
| Chatzuri WhatsApp | 5 min | WhatsApp without Meta approval |
| Telegram | 5 min | Power users, communities, B2B |
| 2–10 min | Long-form support, async customers | |
| Slack | 5 min | Internal agents, employee help-desks |
| Facebook Messenger | 15 min | Consumer brands with FB presence |
| Instagram DMs | 15 min | Consumer brands, creators, influencers |
| Sozuri SMS | 10 min | SMS in Africa |
| Twilio SMS | 10 min | SMS globally |
| Infobip SMS | 10 min | SMS in Europe and EMEA |
| Mobile SMS Gateway | 15 min | Use a real phone as an SMS gateway |
| REST API | Developer time | Embed in any app you build |
Where to find Connect
On any agent, click the Connect tab. From there you can set up new channels, view existing ones, and grab the embed snippet for the website widget.
Tip
Don't try to connect every channel at once. Start with one — the one your customers already use most. Add others as demand grows.
Same agent, every channel
Every channel talks to the same agent — same prompt, same knowledge, same actions. A customer who asks about pricing on Slack gets the same answer they'd get on WhatsApp.
Channel-specific tweaks
Some channels have quirks worth noting:
- SMS — keep responses short. Long messages get split into multiple SMS segments.
- WhatsApp — message templates are required for proactive outreach (Meta rules).
- Email — replies arrive minutes later, not seconds. Plan for async.
- Voice channels — turn off Markdown formatting. Bullet points don't speak well.